Returns & Refunds

We stand behind every product we make. If something isn't right, we'll make it right — simply and without hassle.

7-Day Return Window 100% Store Credit Option Free Exchanges 24hr Response

Your Refund Options

Recommended

100%

Loop Lab Store Credit, valid for 12 months

Fastest way to get full value back

Prepaid Orders Only

−₹70

Refund to original payment method

Processed in 5–7 business days

COD orders are eligible for 100% store credit only.

Return Window

Items may be returned within 7 days of delivery. The item must be unused, unworn, and in its original packaging with all tags attached. Items showing signs of use, damage, or missing packaging will not be accepted for return.

How to Initiate a Return

1 Email help@clublooplab.com with your order number and reason for return.

2 Our team responds within 24 business hours with next steps.

3 Once the return is received and inspected, your refund is processed.

Free Exchanges

Exchange your item for a different colour or variant at no additional cost. We arrange a return pickup at no reverse logistics fee.

No reverse logistics fee on exchanges

Email within 7 days of delivery. Subject to stock availability.

Wrong or Defective Items

Reach out within 48 hours of delivery with a photo of the issue.

We will arrange a replacement or full refund at no additional cost to you.

Cancellations

Orders can be cancelled only before dispatch. Once shipped, the order cannot be cancelled — please follow the return process instead. Email help@clublooplab.com immediately to request a cancellation. Shipping fees are non-refundable.

Non-Returnable Items

Items that have been used, washed, or are not in their original condition cannot be returned. Returns requested after the 7-day window will not be accepted.

Still have questions?

Our team is here to help. We typically respond within 24 business hours.

help@clublooplab.com

Response within 24 business hours

67%

(187)

20%

(57)

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(13)

Understated and essential

Bare Skin is one of those colours that looks like nothing until it's on — then everything just looks polished. The silk quality is beautiful and the engineered elastic is far more comfortable than regular scrunchies. No headache, no crease, no breakage. This is my desert island Loopie.

The silk difference is not subtle

I expected a small improvement switching to silk. The actual difference is not small at all. My hair after removing a Loop Lab Loopie looks like I barely had it tied. No crease, minimal frizz, no breakage halo at the tie point. I've been evangelical about this to my friends. This bundle specifically has my favourite colour combination.

Three Loopies, no bad hair days

The description says zero bad hair days and it's not wrong. I've been wearing one of these daily for three weeks and my hair consistently looks better at 7pm than it used to when I'd take out a regular scrunchie. The silk is smooth, the elastic distributes tension evenly, and the colours are all ones I actually reach for. Very happy purchase.

Gifted this and immediately ordered one for myself

Got this as a birthday gift for a close friend and she loved it so much I ordered one for myself the next week. The packaging feels premium, the Loopies themselves are beautiful, and the silk quality is unmistakably real. My hair has been so much better since switching — less breakage, less frizz, no tight-band headache. This brand is the real deal.

Didn't stand out as much as I hoped

Perfectly nice Loopie. Silk is good, elastic is comfortable, hair is less damaged. Morning Mist just looks a bit plain against my dark hair — I thought it would show up more. Functional purchase, just not visually exciting for my hair colour.

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